Shipping & Delivery Policy

Last updated: August 12, 2026

Thank you for shopping with Budobo! Most Budobo products are handmade or made to order in my California home studio. Please review the following information before placing your order.

Processing and Production Time

Most Budobo products require approximately two weeks to create before shipping.

Processing time is the time needed to design, personalize, create, finish, inspect, and package your order. It does not include the carrier’s shipping time.

Some items may be completed sooner, while highly customized products, bulk orders, and resin pieces may require additional time. Any product-specific estimate shown on the product page or provided during a custom-order consultation will take priority over this general estimate.

If your order contains multiple products, the entire order may be shipped together once all items are ready.

Personalized and Custom Orders

Production of a personalized order may be delayed if additional information, a photograph, design approval, or clarification is needed.

Please:

  • Carefully review all names, dates, spelling, colors, sizes, and personalization details before ordering.

  • Upload clear, high-quality photographs when required.

  • Monitor the email address used at checkout in case Budobo needs additional information.

  • Respond promptly to design or personalization questions.

The production timeline may begin after all required information and approvals have been received.

Estimated Delivery Time

Delivery estimates shown at checkout begin after your order has completed production and has been transferred to the shipping carrier.

For example, a product with an approximately two-week production time and a three-to-five-business-day shipping estimate may take approximately two-and-a-half to three weeks to arrive.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, natural disasters, and other circumstances outside Budobo’s control may affect delivery.

Shipping Destinations

Budobo currently ships to eligible addresses within the United States.

Orders cannot be shipped to an address that the selected carrier does not service. Certain oversized products may have additional destination restrictions.

Please contact Budobo before ordering if you need delivery to Alaska, Hawaii, a U.S. territory, an APO/FPO address, or another location that may require special arrangements.

Budobo does not currently offer international shipping unless it has been arranged in advance.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on the products ordered, package size or weight, destination, and available shipping method.

Any applicable shipping charge will be shown before you complete your purchase.

Customers are responsible for shipping charges unless a free-shipping offer or other promotion applies. Promotional shipping offers may include geographic, product, or order-value restrictions.

Shipping Carriers

Budobo may use USPS, UPS, FedEx, or another appropriate carrier depending on the product’s size, weight, destination, cost, and handling needs.

Selecting or displaying a shipping service at checkout does not change the product’s stated production time.

Tracking Information

When tracking is available, you will receive a shipping-confirmation email containing the tracking number after your order has been prepared for shipment.

Tracking information may take up to 48 hours to update after the shipping label is created. The creation of a shipping label does not always mean the carrier has already received or scanned the package.

Please make sure the email address entered at checkout is accurate and check your spam or junk folder if you do not receive a shipping notification.

Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please contact Budobo immediately if you notice an error. An address may be changed only if the order has not yet shipped.

Once a package has shipped, Budobo may not be able to redirect it. Customers may be responsible for additional shipping charges if an order must be resent because the address supplied at checkout was incomplete or incorrect.

Budobo is not responsible for orders delivered to an address correctly entered by the customer but no longer accessible to that customer.

Returned or Undeliverable Packages

If a package is returned to Budobo because of an incorrect or incomplete address, refusal, unsuccessful delivery attempts, or failure to collect the package, Budobo will contact you.

The customer may be responsible for the cost of reshipping the order. Original shipping charges are generally non-refundable.

Personalized and custom products returned as undeliverable are not eligible for a refund solely because delivery was unsuccessful.

Delayed Packages

Carrier delays may occasionally occur after an order has shipped. A delay shown in tracking does not necessarily mean the package is lost.

If tracking has not updated for several business days or the package has not arrived within a reasonable period after its estimated delivery date, please contact Budobo. I will help review the tracking information and, when appropriate, open an inquiry with the carrier.

Budobo cannot guarantee a carrier’s delivery date or control delays after the package has been accepted by the carrier.

Lost Packages

If you believe your package has been lost, contact Budobo at hello@budobo.com and include your order number.

Budobo may need to complete a carrier search or claim before determining the appropriate resolution. Please respond to requests for information needed to complete the investigation.

A replacement or refund will be considered after the package has been confirmed lost, subject to the circumstances of the order and carrier claim.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it:

  1. Confirm that the shipping address on your order is correct.

  2. Check around all entrances, porches, mailboxes, parcel lockers, and other safe delivery locations.

  3. Ask household members, neighbors, building staff, or a front desk whether they accepted it.

  4. Allow one additional business day, as some packages may be scanned before their actual delivery.

  5. Contact the shipping carrier for delivery details.

  6. Contact Budobo if you still cannot locate the package.

Budobo will assist when possible, but cannot guarantee replacement or reimbursement for a package that the carrier confirms was delivered to the correct address.

Damaged Orders

If your order arrives damaged, contact Budobo within 7 days of delivery.

Please include:

  • Your name and order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the shipping box, label, and packaging materials

Please keep the product and all packaging until the issue has been resolved, as the carrier may require them for a claim.

If the damage is confirmed, Budobo will work with you on an appropriate replacement, repair, or refund at no additional shipping cost.

Do not return a damaged product without first receiving instructions from Budobo.

Incorrect Orders

If you receive a product that is different from what you ordered or Budobo made an error in the personalization, contact hello@budobo.com within 7 days of delivery.

Include your order number and clear photographs of the item. If Budobo confirms the error, I will work with you to correct it.

Differences caused by incorrect personalization details submitted by the customer are not considered fulfillment errors.

Changes, Cancellations, and Shipping Delays

Please contact Budobo as soon as possible if you need to change or cancel an order.

A change or cancellation may be possible if production has not started. Once production begins on a handmade, personalized, custom, or made-to-order product, the order generally cannot be changed or canceled.

If Budobo is unable to ship your order within the stated timeframe, you will be contacted with an updated estimate and the options available to you. When required, you may choose whether to accept the revised timeline or cancel the delayed, unshipped order for a refund.

Holiday and Peak-Season Orders

Production and delivery may take longer during holidays, promotions, severe weather, and periods of high order volume.

If you need an item by a specific date, please contact Budobo before ordering. I will let you know whether the requested timeline appears possible.

A requested event date does not become a guaranteed delivery date unless Budobo expressly confirms that guarantee in writing.

Local Pickup

Local pickup is not available unless it has been specifically arranged with Budobo before the order is placed.

Please do not travel to or attempt to pick up an order from Budobo’s private home studio without a confirmed arrangement.

Contact Budobo

For questions about production, shipping, tracking, or delivery, contact:

Budobo
Email: hello@budobo.com
Contact page: https://www.budobo.com/contact/
Website: https://www.budobo.com/