Return and Refund Policy
At Budobo, every item is created with care, and I want you to be happy with your purchase. Because many Budobo products are handmade, personalized, or made to order, return eligibility depends on the type of product purchased.
Non-Personalized Products
Unused, non-personalized products may be returned under the following conditions:
You must contact Budobo within 7 days of delivery to request a return.
The product must be unused, undamaged, and returned in its original condition and packaging.
Returns must be approved before they are shipped. Please do not send a product back without first contacting Budobo.
The return must be shipped within 7 days after return authorization is provided.
Return shipping costs will be deducted from your refund. Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.
Personalized and Custom Products
Personalized, customized, and made-to-order products cannot be returned or exchanged because they are created specifically for you. This includes products featuring custom names, wording, colors, designs, uploaded images, or other customer-selected details.
Please carefully review all names, spelling, dates, colors, dimensions, and personalization details before submitting your order.
If Budobo makes an error on your personalized product, please contact me so I can make it right.
Handmade and Natural Variations
Budobo products are handmade and often incorporate natural materials. Variations in wood grain, engraving color, resin patterns, texture, placement, and color are normal and make each item unique.
Minor natural variations are not considered defects and do not qualify an otherwise ineligible product for a return.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact Budobo within 7 days of delivery.
Include:
Your name and order number
A description of the issue
Clear photographs of the product
Photographs of the shipping box and packaging if the item was damaged in transit
Please keep the product and all original packaging until your claim has been resolved. Depending on the circumstances, Budobo may offer a replacement, repair, or refund at no additional cost to you.
Order Changes and Cancellations
If you need to change or cancel an order, please contact Budobo as soon as possible.
Changes or cancellations may be approved if production has not started. Once work has begun on a personalized, custom, or made-to-order product, the order cannot be changed or canceled.
How to Request a Return
To request a return, email contactbudobo@gmail.com or use the Contact page at budobo.com.
Please include your name, order number, the product you wish to return, and the reason for the return.
If your return is approved, you will receive return instructions and information about the return shipping label. Products returned without prior authorization may not be accepted.
Return Packaging
Customers are responsible for securely packaging approved returns. Please use the original packaging whenever possible. Budobo is not responsible for damage caused by inadequate return packaging.
Refunds
After your return is received, it will be inspected to confirm that it meets the return requirements. If approved:
The refund will be issued to the original payment method.
You are responsible for return shipping.
Original shipping charges will not be refunded unless the order arrived damaged, defective, or incorrect.
Any applicable discount will be reflected in the refunded amount.
Please allow several business days after your refund is issued for your bank or payment provider to post it to your account.
Exchanges
Budobo does not offer direct exchanges. If an eligible non-personalized product is returned and approved, you may place a new order for the item you prefer.
Personalized and custom products cannot be exchanged unless Budobo made an error or the product arrived damaged or defective.
Delayed or Missing Orders
If Budobo cannot ship your order within the stated timeframe, you will be contacted with an updated estimate and the options available to you.
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery area, ask members of your household, and contact the shipping carrier. You may also contact Budobo for assistance.
Contact Budobo
Questions about a return, refund, or order issue can be sent to:
Email: contactbudobo@gmail.com
Website: https://www.budobo.com/contact/